Catalog Specialist - IN Fees (Start ASAP)

Your role

Are you a customer-obsessed, flexible, smart and analytical, strategic yet execution focused, hungry and passionate about e-commerce, experienced, and entrepreneurial leader with a strong work ethic? If yes, this opportunity will appeal to you.

In this role, you will be responsible for working closely with seller support, catalog, category teams and selling partners to audit and identify issues related to fees faced by sellers, gather relevant information and data and perform relevant deep dive. Post which you will work with them to alleviate the acute/short-term issues. You will also partner with product management teams as well to identify long-term delivery, features and programs to improve the seller experience with respect to fees on the Amazon platform.

Role and responsibilities

• Continuous monitoring and audit of fees. Identify issues based on deep dive, perform quick corrective actions coordinating with relevant teams and identify long-term preventive actions
• Use data analysis skills to scale and improve the accuracy of the process
• Work with operational teams to solve seller-reported issues
• Interact with selling partners to understand the VoS
• Monitor and drive seller-impacting operational tickets to resolution
• Gather and analyze seller contacts and seller feedback to come up with seller experience improvement suggestions and work with the Product Manager for solution

About you

The ideal candidate will be enthusiastic about managing challenging, lengthy projects across multiple teams and locations. They are looking for a program manager who shares Amazon's passion for the customer.

Basic qualifications

• Bachelor's degree
• Speak, write, and read fluently in English
• Experience with Microsoft Office products and applications

Preferred qualifications

• Experience with Excel

Benefits

The benefits offered can vary by location, scheduled hours, and how long you’ve worked for Amazon. They also depend on your job status, such as seasonal or temporary employment. The benefits may include:

• Medical plans
• Employee assistance program
• Financial security
• Comprehensive insurance
• Restricted stock units
• Adoption assistance
• Maternity and parental leave
• Paid time off and holidays
• Employee discount

Training & development

Experience robust training initiatives such as Career Choice, the Amazon Technical Apprenticeship Program, AWS Training and Certification, AWS Grow Our Own Talent, and Machine Learning University. Amazon's Learning & Development team is dedicated to enhancing employee growth and satisfaction through innovative programs that improve operational tasks, foster leadership capabilities, and cultivate stronger team dynamics, ultimately enhancing overall performance.

Career progression

Advance your career while still earning a paycheck, and improve your networking within Amazon. They offer internal mentoring programs that connect you with fellow Amazonians and help you take your skills to the next level. You can also participate in Career Choice opportunities after 90 days of employment for as many years as you work a regular, full-time role at Amazon.

To know more, watch this video:

Sources

The following sources were used in researching this page:

• aboutamazon.com/workplace/upskilling-commitments
• amazon.jobs/content/en/teams/fulfillment-and-operations/learning-development
• hiring.amazon.com/why-amazon/career-advancement/mentorships-development
• amazon.jobs/en/benefits
• youtube.com