Cloud Support Associate (Networking) - Support Engineering (Start ASAP)

Your role

• Serve as a Cloud Support Engineer, acting as a 'Cloud Ambassador' for AWS products.
• Solve customer cases via phone, email, and chat, using advanced troubleshooting techniques.
• Mentor new hires, develop training, and collaborate with development teams on complex issues.
• Engage in process improvement and strategic initiatives to enhance customer experience.
• Write technical articles and tutorials for the developer community.
• Work on complex customer problems involving multiple AWS services.

About you

Basic qualifications

• 0-1 year of experience in Linux Systems administration, Database design and Optimization, BigData Analysis, Network administration or Dev-ops. Programming/scripting experience (Java, Perl, Ruby, C#, and/or PHP).
• Troubleshooting / Support experience.
• Excellent oral and written communication skills.

Preferred qualifications

• Basics in OS concepts / Linux/Unix Systems administration (Ubuntu, CentOS, RedHat, Solaris, etc). Basic knowledge of Networking (TCP/IP, DNS) /Database.
• Strong customer focus & multi-tasking skills.
• Exposure to Cloud computing.
• Self-starter who is excited about technology.

Compensation & benefits

Amazon offers competitive salaries, comprehensive health benefits, and a supportive work-life balance.

Training & development

AWS provides training programs to develop necessary skills and offers opportunities to present training or participate in AWS events.

Career progression

AWS promotes career advancement opportunities across the organization, supporting long-term career goals.