Digital Content Associate

About Amazon

Amazon offers a variety of products and services through its online marketplace and content distribution platform, including online retail, cloud computing services, consumer electronics, e-book sales, and digital media downloads. Amazon's goal is to make changes that have a positive impact on society at large. This includes using its position as one of the biggest companies in the world to help reduce poverty worldwide through programs such as Amazon Smile.

Your role

Job Summary

• The Primary responsibility of the role is to perform analysis, quality checks, and edits on digital content for the eBook readers, to validate the accurate conversion to the digital format.
• The role will require the candidate to quickly understand the eBook content requirements, understand comics, editing tools, and operation workflow tools.
• The associate need to continuously adapt and learn new features from the Editors and improve on his/her acumen to quickly edit and fix up content. The associate has to follow the editing SOP to spot/catch errors in the content.
• The associate needs to perform a content quality check to qualify user experience for content viewing (flow and format quality) and usage on the Kindle device. The associate will need to use software tools for quality audit, content editing, and data capture.
• The associate will need to be aware of the operations metrics like productivity (Number of titles processed per hour), quality (defect %age), and delivery/latency SLA. The associate will be measured on his compliance with these Metrics, SLA requirements, QA guidelines, and team and personal goals.
• The associate should be a team player and come up with improvement ideas for his direct report and improve the editing/QA process.
• The associate will need to often contact stakeholders globally to provide status reports, communicate relevant information and escalate when needed.
• The role is an individual contributor role.
• The role requires a graduate degree with exposure to image editing tools, MS office, and comfort with numbers.
• In addition, the associate should have attention to detail, good communication skills, and a professional demeanour.

Training, development & rotations

Amazon is committed to empowering employees to do their best work – and to do your best work you need to be constantly learning, growing, and becoming a better version of yourself. With the support of the team, Amazon helps you to reach your potential through a variety of offerings, such as:

• A performance philosophy geared toward development, not ratings
• Constantly have to learn. When surrounded by extremely smart people
• Learn what customer-centric means.
• Job rotation programs designed to reignite and broaden your work experience
• Yearly education and training reimbursement to keep your skillset sharp
• Subscriptions to the leading online training platforms for technical and business acumen
• POD (Power of Difference) communities to network, mentor, and grow as leaders.

Salary & benefits

The average annual salary for a Digital Content Associate will range from INR 2.5 to 4 LPA (Source: AmbitionBox) depending on the experience. The company takes care of you and your loved ones and will support you with a competitive and comprehensive benefits package. Below are some highlights:

• Paid time off
• Health care plans
• Financial planning and assistance
• Maternity and parental leave
• Employee discount on Amazon merchandise
• Employee Assistance Program (EAP)
• Leave programs for military service members, veterans, and their families
• .....read more

Career progression

Amazon believes everyone should have the opportunity to learn new skills and build their career at Amazon or elsewhere. The reason why as part of their mission of being Earth's Best Employer, they have made a $1.2 billion commitment to investing in the upskilling of their employees with free skills training, tuition support programs, a variety of certifications, and more to help improve the abilities of their employees. They also support:

• Higher Education 
• Apprenticeships & Certifications
• Mentorships & Development

Work-life balance

When you join Amazon, you are part of a team that works together to create one goal. You create new friendships, and a lot of those are like family. Work days are usually from Monday to Friday with good flexible working hours.

Culture & vibe

• Amazon has a very relaxed but still professional work environment. It has a friendly and fun work culture. It is committed to being diverse, inclusive, and equal in its approach.
• The company believes that incentives are not enough to make workplace culture powerful. It understands that corporate culture and values define a business.
• They have gained an appreciation for their policies and initiatives that reinforce their employees to strive harder for their mission.

About you

For a Digital Content Associate, the basic qualification and key skills required are:

Basic Qualifications

• Working knowledge of InDesign, HTML, e-pub, and XML standards would be an added advantage
• The candidate should read and write in Hindi.
• Must possess knowledge in e-book/print book conversion
• Ability to meet deadlines in a fast-paced work environment driven by complex software systems and processes
• Should be self-motivated and a good team player
• Must pay undivided attention to the details while editing content and diving deep to identify the root cause of issues
• Good at problem-solving, data analysis and troubleshooting issues related to content editing
• Good interpersonal skills to manage ongoing relationships with the software team and inter-operations teams
• Knowledge/experience in the publishing industry would be preferred
• Must be a graduate in any stream from any reputable university

Preferred Qualifications

• Working knowledge of InDesign, HTML, e-pub, XML standards would be an added advantage

How to apply

To apply for this role, simply click on the "Apply on employer site" button below, which navigates to the career page where the application can be submitted easily.

The primary recruitment process includes,

• Online Application
• Phone Interview
• In-Person Interview (Technical)