Team Lead (Intern)

About Amazon

Amazon offers a variety of products and services through its online marketplace and content distribution platform, including online retail, cloud computing services, consumer electronics, e-book sales, and digital media downloads. Amazon's goal is to make changes that have a positive impact on society at large. This includes using its position as one of the biggest companies in the world to help reduce poverty worldwide through programs such as Amazon Smile.

Your role

As a Team lead (Intern), you will be responsible for

• Shift operations at their DCs and support the DC manager in performance management and driving the operational plan.
• Defining, building, and executing the delivery process from delivery station to customer address
• Ensure enough bandwidth in the territorial delivery team to ensure peak time delivery management
• Engage closely with the delivery team including associates, developing and maintaining a highly motivated and performance-driven team.
• Continuously improve the delivery process and attain a sustained level of delivery performance, through process
• and training improvements. Initiates improvements to enhance quality standards, reduce waste, and eliminate
• unnecessary work.
• Analysis of the data reports to identify performance bottlenecks and improve performance
• Implement the formal process control and process improvement mechanisms such as Kaizen

Training, development & rotations

Amazon is committed to empowering employees to do their best work – and to do your best work you need to be constantly learning, growing, and becoming a better version of yourself. With the support of the team, Amazon helps you to reach your potential through a variety of offerings, such as:

• A performance philosophy geared toward development, not ratings
• Constantly have to learn. When surrounded by extremely smart people
• Learn what customer-centric means.
• Job rotation programs designed to reignite and broaden your work experience
• Yearly education and training reimbursement to keep your skillset sharp
• Subscriptions to the leading online training platforms for technical and business acumen
• POD (Power of Difference) communities to network, mentor, and grow as leaders.

Salary & benefits

The average annual salary for a Brand Specialist will range from INR 3.5 to 4.5 LPA (Source: AmbitionBox). The company takes care of you and your loved ones and will support you with a competitive and comprehensive benefits package. Below are some highlights:

• Paid time off
• Health care plans
• Financial planning and assistance
• Maternity and parental leave
• Employee discount on Amazon merchandise
• Employee Assistance Program (EAP)
• Leave programs for military service members, veterans, and their families

Career progression

Amazon believes everyone should have the opportunity to learn new skills and build their career at Amazon or elsewhere. The reason why as part of their mission of being Earth's Best Employer, they have made a $1.2 billion commitment to investing in the upskilling of their employees with free skills training, tuition support programs, a variety of certifications, and more to help improve the abilities of their employees. They also support:

• Higher Education 
• Apprenticeships & Certifications
• Mentorships & Development

Work-life balance

• Work-life balance is rated at 4.4/5.0 (Source: AmbitionBox).
• Work days are usually from Monday to Friday. They have flexible work timings.

When you join Amazon, you are part of a team that works together to create one goal. You create new friendships, and a lot of those are like family. So even when you can’t get away for a while, they make coming to work the best it can be for you – and your work family.

Culture & vibe

• Amazon has a very relaxed but still professional work environment. It has a friendly and fun work culture. It is committed to being diverse, inclusive, and equal in its approach.
• The company believes that incentives are not enough to make workplace culture powerful. It understands that corporate culture and values define a business.
• They have gained an appreciation for their policies and initiatives that reinforce their employees to strive harder for their mission.

About you

For a Team lead (Intern), the desired qualification and key skills required are:

Essential skills

• Strong leadership capabilities and people management skills
• Ability to work under pressure situations
• Ability to work in ambiguous situations
• Good communication skills.
• Ability to communicate and explain to individuals & the team, what needs to be achieved for the Delivery Center /Amazon to achieve its objectives.
• Listening skills: Gains input and commitment from all involved in delivering their specific part.
• Strong Bias for great customer service: Engage the Team in developing their understanding of Customer
• Experience and knowledge of what Customers need/expect.
• High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfil the Customer’s needs.
• Analytical Skills: Effectively analyses and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks.

Basic Qualifications

• Graduation. MBA is desirable.
• People management experience. Experience in handling the team is highly desirable.
• Experience in handling live operation preferred (wherein decisions have to be taken on the spot and actions needs to be initiated right away)
• Knowledge of city topography and road network is an added advantage

Preferred Qualifications

• Management experience in delivery operations is desirable.

How to apply

To apply for this role, simply click on the "Apply on employer site" button below, which navigates to the career page where the application can be submitted.

The primary recruitment process includes,

• Online Application
• Phone Interview
• In-Person Interview (Technical)