Tron Associate

About Amazon

Amazon offers a variety of products and services through its online marketplace and content distribution platform, including online retail, cloud computing services, consumer electronics, e-book sales, and digital media downloads. Amazon's goal is to make changes that have a positive impact on society at large. This includes using its position as one of the biggest companies in the world to help reduce poverty worldwide through programs such as Amazon Smile.

TRON was set up as a part of the Amazon Vision Operation Center (AVOC) team to complement the Amazon Robotics initiative in fulfilment centres that enables hands-free active stowing. The process is able to provide resolution with high confidence for 95% of stows, using Computer Vision and Machine Learning. TRON receives the balance of 5% of stow jobs in form of videos where Machine Learning has low confidence. The input from the TRON operators is being used to improve the efficiency of the automation process

Your role

As Tron Associate your role and responsibilities are,

• Systematically escalate problems or variances in the information to the relevant owners, teams and managers according to the defined processes and standard
• Understand performance metrics and process requirements to drive business results in a live environment
• Analyze and detect exceptions
• Meet predetermined and assigned productivity targets and quality standards within expected deadlines
• Contribute to process changes to minimize handling time, increase work efficiency and improve the software tool that he/she shall be using

An AVOC Associate is required to watch the video of the stowing activity in a fulfilment centre, understand it thoroughly and make the best use of the human judgement and available resources to indicate the activity captured in the video. They are expected to verify /mark the location of the product through a tool while maintaining the highest level of accuracy. This process helps in maintaining stow quality at the fulfilment centre. This is an operational role.

Training, development & rotations

Amazon is committed to empowering employees to do their best work – and to do your best work you need to be constantly learning, growing, and becoming a better version of yourself. With the support of the team, Amazon helps you to reach your potential through a variety of offerings, such as:

• A performance philosophy geared toward development, not ratings
• Constantly have to learn. When surrounded by extremely smart people
• Learn what customer-centric actually means.
• Job rotation programs designed to reignite and broaden your work experience
• Yearly education and training reimbursement to keep your skillset sharp
• Subscriptions to the leading online training platforms for technical and business acumen
• POD (Power of Difference) communities to network, mentor, and grow as leaders.

Salary & benefits

The average annual salary for a fresh Tron Associate role is INR 2.5 to 3.5 LPA (Source: glass door). The company takes care of you and your loved ones and will support you with a competitive and comprehensive benefits package. Below are some highlights:

• Paid time off
• Health care plans
• Financial planning and assistance
• Maternity and parental leave
• Employee discount on Amazon merchandise
• Employee Assistance Program (EAP)
• Leave programs for military service members, veterans, and their families

Career progression

Amazon believes everyone should have the opportunity to learn new skills and build their career at Amazon or elsewhere. The reason why as part of their mission of being Earth's Best Employer, they have made a $1.2 billion commitment to investing in the upskilling of their employees with free skills training, tuition support programs, a variety of certifications, and more to help improve the abilities of their employees. They also support:

• Higher Education 
• Apprenticeships & Certifications
• Mentorships & Development

Work-life balance

• Work-life balance is rated at 4.0/5.0 (Source: Ambition Box).
• Work days are usually from Monday to Friday. They have flexible work timings.
• This role is considered flexible and will be a mix of working from the local Amazon office and home depending on your preferences and the arrangements determined with your future manager.
• Leave policy with 45 paid leaves.
• You will be expected to live within a reasonable non-daily commute of the office.

Culture & vibe

• Amazon has a very relaxed but still professional work environment. It has a friendly and fun work culture. It is committed to being diverse, inclusive, and equal in its approach.
• The company believes that incentives are not enough to make workplace culture powerful. It understands that corporate culture and values define a business.
• Amazon has gained an appreciation for their policies and initiatives that reinforce its employees to strive harder for its mission.

About you

As a Tron Associate, the basic qualification required is:

• Bachelor’s degree with an excellent academic record.
• 0-24 months of work experience.

To be an attractive employee the preferred qualifications and skills required are,

• Problem-solving and analytical skills
• Proven ability to work productively and efficiently in an independent and dynamic setting
• Proven ability to clearly communicate with managers and associates at all levels
• Global perspective and a solid understanding of business objectives
• Excellent attention to detail and focus on the highest level of accuracy

Additional Information:

• Shifts: The business has a 24*7 shift environment.
• Associates would be working a 9-hour shift, including breaks.
• The shift timings would be subject to change every 3 months.
• In case the associate is working in night shift, a night shift allowance will be provided.
• Weekly Off: Rotational two-consecutive day off (it is a 5-day working week with 2 consecutive days off, not necessarily Saturday and Sunday, the off days changes every 3 months)
• Work from Home (WFH): Employees may be required to WFH based on business requirements. Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation

How to apply

To apply for this role, simply click the "Apply on employer site" button on this page which navigates to the career page where the application can be submitted. 

The basic recruitment process is done as per the following steps.

• Online Application
• Phone Interview
• In-Person Interview (Technical)