Deskside and Technology Support Apprentice (Start ASAP)

Your role

Roles & responsibilities

• Typically provides technical support for Internal and External customers.
• Deploy / Image Laptop / Desktop computers and peripherals, record and track assets documents during deployment according to IT Services standards and workflow procedures.
• Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
• Manage all assigned incidents/requests according to defined SLAs (within specific regions) - ensure 100% adherence to Request & Incident Best Practice guidelines.
• Support the Senior Desk Side team and Technology Support Engineer Ensure the maintenance of all local equipment rooms and conference room IT Services facilities.
• Exhibit a flexible approach to working on a rota basis and provide necessary cover when necessary.

About you

Qualifications & experience

• Bachelor’s Degree in Technical stream – BCA or BSc Computer Science.

Key deliverables

• Fresher with good English communication is mandatory.
• Strong verbal and written communication.
• Ability to learn and adapt to the latest technologies.
• Ability to work under pressure and within time constraints.
• Knowledge of IT systems and Networks.
• Good Knowledge of Operating Systems, Hardware, Networking and MS Applications.
• Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.).
• Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
• Travel expected to other offices in Bangalore (As needed).
• Adhere to work schedule, attendance and leave policies, and ability to work in shifts (24 x 7) as and when needed.
• Full-time on-site availability is required.

Benefits

AtkinsRéalis offers the following benefits:

• Varied, interesting and meaningful work.
• A hybrid working environment with flexibility and great opportunities.
• Opportunities for training and, as the team grows, career progression or sideways moves.
• An opportunity to work within a large global multi-disciplinary consultancy on a mission to change the ways they approach business as usual.

Training & development

As an apprentice, you'll be provided practical training and hands-on experience from day one, supported by mentorship from leading professionals. AtkinsRéalis fosters a culture of learning and growth with a diverse training portfolio and development activities, empowering employees to drive their development with support from line managers, senior leaders, and the Learning & Development team.

To know more, watch this video:

Career progression

AtkinsRéalis supports personalized career growth through structured training and diverse project opportunities, allowing employees to shape their careers according to their interests. They facilitate both upward and lateral moves, providing international exposure, multi-disciplinary projects, and ongoing professional development. Career advancement is prioritized, aligning with individual goals and technical competencies to ensure employees can achieve their ambitions.

Sources

The following sources were used in researching this page:

• careers.atkinsrealis.com/apprenticeships-india
• careers.atkinsrealis.com/professional-development-india
• careers.atkinsrealis.com/what-we-offer
• careers.atkinsrealis.com/early-careers
• youtube.com