Your role
Key responsibilities are as follows:
- Provide excellent service to Business Banking customers, managing transactional, account servicing, and online/mobile banking needs.
- Handle trade net requirements and service needs for transaction banking, lending, and startup clients.
- Manage regulatory submissions, deadlines, and internal complaint management procedures.
- Liaise with internal product partners, operations, and stakeholders to execute customer servicing and transactional requirements.
- Facilitate digital migration of customers from manual processes.
- Focus on managing client expectations with a customer-centric approach.
- Adhere to internal processes, procedures, SOPs, and compliance guidelines.
About you
Candidates should have the following qualifications:
- Minimum graduation degree.
- Successful completion of Anti-Money Laundering and Sanctions training and post-course assessment.