Service Desk Engineer

Location details

Location

Bangalore

Opportunity expired

Experience in the IT industry with a specific focus on the customer and End User facing Enterprise Technical Support / Application Support engagements

Providing 24/7 single point of contact enterprise support for APAC, EMEA, and AMER customers in an SLA bound workspace
Providing SOP based resolutions and managing escalated tickets where applicable
Handling Priority or Key customers regularly and providing technical support
Create documentation and perform analysis on shift-left candidates and top volume drivers
Lead resolution efforts and coordinate with 3rd parties directly
Ensure tickets documentation, categorization and classification are precise
Managing entire ticket lifecycle reported across ticketing tools, emails, chat, and telephony sources
Managing shift handovers and passing on consistent updates within the team and outside the team

The opportunity is available to applicants in any of the following categories.

Work light flag

India

Indian Temporary Work Visa • Indian Citizen • Indian Permanent Resident

You should have or be completing the following to apply for this opportunity.

Study field

Study field (any)

Number of employees

1,000 - 50,000 employees

Industries

Technology

Mindtree is the next-generation IT services and consulting company.