Cloud Success Services Associate

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your contributions, and a variety of benefit options for you to choose from. Apply now!

About  Cloud Success Services Academy

SAP’s Customer Success Services teams support our customers in their digital transformation. We sustain the adoption of SAP software and ensure that our customers can successfully plan, implement, integrate, and operate their software, including continuous improvement, quality management, problem-solving, and knowledge transfer.

The SAP Cloud Success Services Academy is a 1-2 year graduate program to start your career in the Customer Success Board Area. This program consists of classroom-based learning with rotation opportunities before settling on one focus area within the business.

Throughout the program, you will build the foundations needed for success in the Services business. Our rotations enable you to gain comprehensive experience and understanding within different lines of business such as consulting, project management, and technical and solution support.

Education and qualifications/skills and  competencies

• Btech + MBA/PGDM or equivalent with 1-3 years of experience working within operations-related fields is an advantage ( only from Premium / Tier 1 colleges.)
• Team player with the ability to work independently and take ownership of assigned tasks.
• Are good listeners, empathetic, collaborative, and team-oriented.
• Excellent communication skills.
• Resourceful self-starters with strong interpersonal skills who are eager learners.
• Interested in technology, innovation, and how digital platforms can solve business challenges.
• Problem-solvers who are ambitious, passionate, resilient, proactive, open-minded, and able to manage pressure.

Expectation and tasks

• Learn and understand the Services business as well as specific cloud SAP products.
• 3–6 month rotations with various teams within the business.
• Classroom-style learning with a mix of technical and soft skill topics.
• On the job training with the support of buddies and coaches.
• Work on relevant projects that demonstrate your communication and interpersonal skills, as well as a strong work ethic that delivers high-quality deliverables.
• Demonstrate problem-solving, time management, and communication skills through a range of activities done during training and on the job.
• Fast-paced IT and business environment.
• Build and maintain relationships with internal and external stakeholders.
• Meeting performance requirements after each rotation.
• Displaying effective communication skills to handle and explain customer situations (to both business end-users and SAP technical/ functional consultants).
• Adapt to the knowledge of new technologies in a consistently dynamic and changing environment.