Partner Exp Delivery Associate

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

Partner Experience Delivery is a global organisation with a focus on nurturing our thriving ecosystem of over 23,000 SAP partners globally (Channel, Service, and Innovation). We offer a range of enablement and support services to SAP’s Partner Ecosystem.

We are developing our team to support our Partners to continually grow and enable increased revenue growth. This is an exciting time for the Partner Experience Delivery organisation as the scope and responsibilities are evolving.

The opportunity of a Partner Experience Manager is a highly responsible Inside Relationship Management role where the candidate develops and maintains a 1:1 professional relationship with a number of designated SAP Partners.

The Partner Experience Manager role will maintain focus on executing our Partner’s business plan with SAP, increasing partner satisfaction and productivity, while contributing to SAP’s growth strategy. The PXM is also responsible for building a network of strong relationships with key stakeholders inside the SAP organisation, to ensure that there is full alignment in development and communication with our partners.

Expectation and Task

• Build an executive level relationship with our Partners, focused on defining and execution of business goals aligned with SAP strategy
• Have an excellent understanding of the IT landscape, opportunity, and whitespace in your assigned Market Unit
• Understand SAP’s strategy and key initiatives, translating these as relevant to your Partners
• Develop a strong relationship with the key stakeholders that operate in your Market Unit to support your Partners business goals.
• Execute regular Quarterly Business Reviews with your Partners to review achievement and make changes to future targets if necessary
• Coordinate and/or deliver targeted sessions to grow and develop your Partners’ business
• Orchestrate supporting teams to resolve Partnership queries

Qualifications

• Experience in a previous account or Partner management experience
• Proven experience in one of the following industries:
• Account Management in the Software / IT Industry sector
• Professional services & support roles
• Partner management
• Pre-Sales
• Consulting
• Clear understanding of partnership management in IT space
• Knowledge of sales/marketing & partner relationship process
• Demonstrable strong interpersonal and team-working abilities, coaching skills an advantage
• Problem analysis and problem resolution abilities
• Strong level of business credibility from the Partner’s perspective
• Creative thinking, willingness, and ability to quickly learn new concepts and technologies
• A pro-active and result-oriented team-player with strong communication skills
• Able to work independently and take ownership of assigned tasks
• Confidence working across all levels in an organisation and possess strong stature and presence.  Must be highly credible both internally and externally
• Experience with support systems, message handling and remote communication tools as well as Outlook, Excel, Word & PowerPoint
• Fluency in Asian Languages a Strong Advantage.

Desirable skills

• Business/IT Degree
• Knowledge and broad understanding of SAP portfolio would be an advantage

Type of position: Limited Part Time                                                                       

Work location: SAP Labs India, Gurgaon

Shift Timing: Early Morning (06:30-15:30 hrs.) /Morning (08:30-17:30 hrs)

Travel: Limited, to corporate events.