User Assistance Developer Associate - Technical Writing

About SAP

SAP offers a range of on-premises or cloud-based business process services, including financials and treasury management, procurement and sourcing, sales and distribution, HR and talent management, supply chain management (SCM), customer relationship management (CRM), and more. This enables customers to focus on their core competencies while receiving support for their back-office processes from SAP.

Your role

The key goals of AIS are to:

Run:

• Protect the maintenance revenue of SAP by providing efficient maintenance and high-quality code corrections to all SAP customers.

Innovate:

• To deliver high-quality product enhancements based on product improvement initiatives like customer connection. Develop new releases with excellent quality according to product and process standards.

Transform:

• Support integration across the SAP application portfolio based on demand.    
• Help customers journey to the intelligent enterprise by being their trusted advisors.

Win with people:

• Upskill as a team to stay relevant in the newer technologies.

User Assistance Development:

• Creates user assistance (UA) deliverables in different types of media that enable users to deploy, administer, and use SAP software.
• Core tasks include:
  • Planning, designing, developing, and editing different types of user assistance deliverables.
  • Researching information needs of users through collaboration both internally with subject-matter experts, as well as externally with users, for example by participating in customer engagement activities or usability tests.
  • Acquiring and organizing the collection of source information, such as functional specifications or user stories.
  • Preparing content for delivery following the standard production processes, including providing metadata.

To know more about roles and responsibilities Click the "Apply on employer site"  button

Training & development

SAP is committed to empowering employees to do their best work – and to do your best work you need to be constantly learning, growing, and becoming a better version of yourself. With the support of the team, SAP helps you to reach your potential through a variety of offerings, such as:

• A performance philosophy geared toward development, not ratings.
• Constantly have to learn. When surrounded by extremely smart people.
• Learn what customer-centric means.

Benefits

Benefits include:

• Free coffee and fruits
• Fun company outings
• Retirement package
• Flexible schedule
• Flexible work-from-home policy
• Paid maternity/paternity leave 
• Maternity and paternity support
• Healthcare cash plan
• Life insurance/disability

Career progression

At SAP, meeting people who have had multiple careers across different functions and teams is common. Their lives are dynamic and ever-changing, and so are their career goals. Embark on many learning and development opportunities, such as online and self-paced learning, formal training, fellowships, and internal job opportunities, all designed to help you to grow.

Work-life balance

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. This creates a balanced life for employees working here.

Culture & vibe

They are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms. SAP's company culture is focused on helping its employees enable innovation by building breakthroughs together.

About you

Education & Skill Requirements:

• Experience & Language Requirements.
• 0 to 3 years of experience in technical writing.
• Ideally first-language proficiency in English, or excellent written and spoken skills in English, preferably with excellent written and spoken skills in one or more local languages.

Professional Training & Certification:

• SAP applicant tests (as part of the standard recruitment process).
• Learning Map for User Assistance Developers and Translators at SAP.

Education:

• University degree (for example, in technical communication or a related subject, such as languages, translation, or media and communication studies).

How to apply

To apply for this role, click on the "Apply on employer site" button below, which navigates to the career page where the application can be submitted directly.