Associate (Start ASAP)

About Wipro

Wipro Limited is a leading technology service and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. They leverage their holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready sustainable businesses.

Your role

As an associate, your roles & responsibilities include:

• Help Desk Analyst should handle queries from the Retail/BW Sites through phone, chat, and email.
• Carry troubleshooting steps and provide resolution on card transaction Issues, profile maintenance, card settlements, reconciliations, retail telecom issues, and POS (Point of Sale) related issues.
• Incident Log and track calls in the designated system(s), prioritize, escalate, and follow up outstanding jobs, and ensure timely resolution to achieve customer satisfaction.
• Identify trends in the site calls and develop documentation to address these most often reported problems and issues. Notify management of increasing trends, unusual activity, or repeated activity.
• Other duties may be added and/or assigned as needed.
• Assist with the development and testing of newly designed applications/services for operational integrity and function.

Training & development

Wipro provides various opportunities for its employees to improve and grow while working for the company’s mission. Wipro provides its employees with opportunities to learn both professional and interpersonal skills for their development. Wipro is committed to offering opportunities to acquire new skills and strengthen their readiness to advance into new roles.

Salary & benefits

The average annual salary for a Developer role will range from INR 2.0 to 4.0 LPA. Listed below are some benefits

• Insurance, Health & Wellness
• Financial & Retirement
• Family & Parenting
• Vacation & Time Off
• Perks & Benefits

Career progression

The career prospects at Wipro are good as the company provides training to its employees, including career growth opportunities and personal development initiatives like mentoring programs, leadership development programs, etc., for fresh graduates and experienced professionals.

Work-life balance

Employees at Wipro are encouraged to communicate openly with their managers and teams to explore and establish a balance that aligns with both personal and professional needs.

Culture & vibe

The culture at Wipro is very open and friendly. There are many opportunities for personal growth with regular training programs conducted in the company. Employees learn from their colleagues as well as from senior management. They can also get involved in different committees/groups formed by the Company to give their inputs on various topics relevant to the industry or domain where they work.

About you

Qualifications, experiences, and skills required:

• Undergraduate /Graduate (preferable)
• Fresher/ Experience
• Shift-24/7 (should be comfortable with predominantly night shift)
• Excellent communication skills.
• Basic understanding of retail business within the oil and gas industry and upstream/downstream business classification.
• Knowledge of different business model operations within downstream distribution e.g., DODO model (Dealer Owned and Dealer Operated)
• Basic knowledge about of a retail station infrastructure setup like POS, pumps, pin pads, scanners, etc.
• Understanding of the client's products and their possible technical realization
• Safe use of computers and systems
• Updates himself/herself regularly with Company policies on Information Security Management System
• Ensure adherence to legal & regulatory requirements as applicable to the nature of work
• Ensure adherence to Customer’s policies & procedures and access rights compliance
• Cooperate with Compliance and Security officers with Security Investigations
• Responsible for meeting individual productivity and quality targets with a focus on personal growth and development

How to apply

To apply for the role simply click the "Apply on employer site" button below, fill in all the details, and submit your resume directly to the employer.

Sources

The following source was used in researching this page:

• careers.wipro.com
• glassdoor.co.in/Salary/Wipro-Associate-Salaries
• youtube.com