Graduate Engineer Trainee

About Wipro

Wipro Limited is a leading technology service and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. They leverage their holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready sustainable businesses.

Your role

As part of the role, your responsibilities include:

• Excellent communication skills,
• Ability to Empathize, pacify and handle Irate Customers with exceptional communication skills.
• Technical Knowledge in Troubleshooting Base Operating system issues and eager to learn New Technologies.
• Troubleshooting Windows, Outlook, Teams, and Citrix. VDI, VPN, Security App, etc. over Remote Support
• Answer incoming calls and respond to customers’ emails in a timely manner.
• Manage and resolve customer complaints.
• Identify and escalate issues to supervisors as and when needed.
• Provide product and service information to customers.
• Research required information using available resources and offer Solutions to customers.
• Research, identify, and resolve customer complaints using applicable software.
• Route calls and tickets to appropriate resources and Domains that can best support the user,
• Document all call information according to standard operating procedures.
• Recognize, document, and alert the management team of trends in customer calls.
• Create SOPs for new Issues and resolution given.
• Complete call logs and reports.

Training, development & rotations

Wipro provides various opportunities for its employees to improve and grow while working for the company’s mission. Wipro provides its employees with opportunities to learn both professional and interpersonal skills for their development. Wipro is committed to offering opportunities to acquire new skills and strengthen their readiness to advance into new roles.

Salary & benefits

The average annual salary for this role will range from INR 3.5 to 4 LPA (Source: glassdoor). Listed below are some benefits

• Insurance, Health & Wellness
• Financial & Retirement
• Family & Parenting
• Vacation & Time Off
• Perks & Benefits

To learn more about their benefits click here

Career progression

The career prospects at Wipro are good as the company provides training to its employees, including career growth opportunities and personal development initiatives like mentoring programs, leadership development programs, etc., for fresh graduates and experienced professionals.

Work-life balance

The pride of developing cutting-edge solutions, the privilege of learning from talented professionals, and the flexibility to work from home make Wipro a desirable workplace. Their passion, commitment, and social responsibility have played a significant role in their success story so far. They instill these qualities into every new member of the Wipro family.

Culture & vibe

The culture at Wipro is very open and friendly. There are many opportunities for personal growth with regular training programs conducted in the company. Employees learn from their colleagues as well as from senior management. They can also get involved in different committees/groups formed by the Company to give their inputs on various topics relevant to the industry or domain where they work.

How to apply

To apply for this role, simply click on the "Apply on employer site" button below, which navigates to the career page where the application can be submitted directly.

Wipro conducts its recruitment process in two phases:

• First phase: series of online tests. These tests are typically multiple-choice questions (MCQs) related to various subjects like mathematics, general aptitude, and logical reasoning. 
• Second phase: Technical interviews, which senior technical team members conduct.