Management Trainee - Technical Support

About Wipro

Wipro Limited is a leading technology service and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. They leverage their holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready sustainable businesses.

Your role

Support process by managing transactions as per required quality standards:

• Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner.
• Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
• Update on availability in the RAVE system to ensure the productivity of the process.
• Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions.
• Follow standard processes and procedures to resolve all client queries.
• Resolve client queries as per the SLAs defined in the contract.

Deliver excellent customer service through effective diagnosis and troubleshooting of client queries:

• Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions.
• Assist clients with navigating around product menus and facilitate a better understanding of product features.
• Troubleshoot all client queries in a user-friendly, courteous and professional manner.
• Maintain logs and records of all customer queries as per the standard procedures and guidelines.
• Accurately process and record all incoming calls and emails using the designated tracking software.

Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client:

• Undertake product training to stay current with product features, changes and updates.
• Enrol in product specifications and any other training per client requirements/recommendations.
• Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client.
• Update job knowledge by participating in self-learning opportunities and maintaining personal networks.

To know more about roles and responsibilities Click the "Apply on employer site"  button

Training & development 

Wipro offers comprehensive training programs for Management Trainees, focusing on developing leadership skills, business acumen, and domain expertise. These training initiatives combine classroom learning, hands-on projects, and mentorship opportunities to equip Management Trainees with the necessary knowledge and capabilities to succeed in their roles and progress in their careers within the organization.

Salary & benefits

The annual salary for this role can range from INR 3.0 lakhs to INR 7.0 lakhs. (Source: AmbitionBox)

Listed below are some benefits:

• Job Training
• Gymnasium
• Free Transport
• Team Outings
• Cafeteria
• Soft Skill Training

Work-life balance

Wipro values work-life balance and strives to provide a supportive environment for its employees. The company promotes flexible work arrangements, encourages employee well-being initiatives, and emphasizes the importance of maintaining a healthy work-life integration, enabling employees to achieve a harmonious balance between their personal and professional lives.

Culture & vibe

The culture at Wipro is very open and friendly. There are many opportunities for personal growth with regular training programs conducted in the company. Employees learn from their colleagues as well as from senior management. They can also get involved in different committees/groups formed by the Company to give their inputs on various topics relevant to the industry or domain where they work.

About you

Behavioural Competencies:

• Collaborative working.
• Problem-solving and decision-making.
• Attention to Detail.
• Execution Excellence.
• Client (Internal) Centricity.
• Effective Communication.

How to apply

To apply for this role, just click on the "Apply on employer site" button below, which navigates to the career page where the application can be submitted directly.

Sources

The following sources were used in researching this page:

• ambitionbox.com
• careers.wipro.com