2022 Support Engineer - Tech - Chennai

About the job role

Zoho Corporation is a leading technology company with over 10000+ employees worldwide with customers in over 180+ countries. With more than 75 million+ business users around the globe, Zoho is the operating system for business - a single online software platform capable of running an entire business on the cloud.

We are one of the world's most prolific software companies having built 45+ applications in nearly every major business category, including sales, marketing, customer support, accounting, and back-office operations, and an array of productivity and collaboration tools.

Responsibilities

• Provide voice-based support to international/domestic customers over the phone (Inbound and Outbound).
• Should be able to build a rapport with the customer, with clear and confident communication.
• Focus to be on customer satisfaction and first-time resolution.
• Engaging with the technical team for providing faster resolutions to technical issues.
• Working closely with the technical content team to identify gaps in the help module.
• Willingness to work night shifts.